FAQ

How do I install my hand/neck guards?

You can install your hand and neck guards by lacing them onto your trombone the way you would a pair of shoes. Detailed instructions and pictures available here.

Do you accept returns?

Returns are accepted on most orders. Returns are not accepted for custom orders. Buyer pays return shipping unless product is defective (wrong size).

Where do you ship?

Currently shipping is only available within the United States and Canada. All US orders have a flat-rate of $5 shipping for orders under $35, and all Canadian orders have a flat-rate of $10 shipping for orders under $40. Free shipping is available for US orders $35+ (use code FREESHIP) and Canadian orders $40+ (use code FREECAD). Local pickup is also available to those in the Tallahassee area.

When will I receive my order?

Most items are custom made or made to order. Please allow up to 1 week from date of purchase before shipping. Shipping will generally take 3-5 days.